Practice Leader Shares Easy Tips to
Take Patient Experience the Extra Mile

People are taking charge of their health now more than ever, and patient experience is an integral piece in their decision making when it comes to choosing their provider and upgrading their care. Many practices are making the tragic mistake of giving their attention to the payer rather than the patient, then they wonder why their appointments, referrals, and practice reputation are in decline. But there are better ways to run your practice.


Watch this Food for Thought program sponsored by iSalus Healthcare/UroChoice to hear distinguished practice CEO and patient experience expert Matt Jensen share strategies and tricks that can help you curate a top-notch patient experience at your practice. This program was originally presented on October 26, 2021.  

View the program on demand here. 

This program will help your practice reimagine and elevate the patient experience:

  • Understand the importance and impact of fostering a thoughtful, detail-oriented patient experience at your practice.
  • Learn quick wins and no-brainer tips to transform patient experience for the better.
  • Identify principles of customer experience design to implement immediately into your urology practice.

With patients increasingly expecting a seamless, enjoyable experience when receiving care, how are you exceeding expectations? Take the first step by learning high-return, low-risk changes you can employ in your practice today to make a huge difference in patient experience.

View the program on demand here. 

This webinar is sponsored by iSalusHealthcare/UroChoice. UroChoice is a premier urology EMR and practice management solution built with the urology specialty practice in mind. Learn more.

About the Speaker:


Matt Jensen, CEO

Matt Jensen, CEO at Vance Thompson Vision in Sioux Falls, SD, and principal/ founder of Matt Jensen Marketing, is a national columnist, and international speaker on customer experience design in business and healthcare. His teams help create customer-centric cultures and are rated amongst the best places to work in America. In addition to being one of only a handful of Certified Experience Economy Experts, he enjoys delighting customers, families and friends by collecting experiences, not things. He spends his free time with his wife, Dr. Beth Jensen and his 3 girls on their hobby farm in rural South Dakota. 





Return to the Food For Thought page.