Tight Margins, Staff Burnout, Lost Patients:
How AI Is Already Solving Urology's Biggest Headaches

A practical guide to what's working in AI, and what to avoid

Join your LUGPA peers on this Innovation Theater program, Tight Margins, Staff Burnout, Lost Patients: How AI Is Already Solving Urology's Biggest Headaches, on July 09 at 01:00 PM ET.

Independent urology practices are being squeezed harder than ever: tight margins, burnt-out staff who are hard to keep, and patients lost when calls go unanswered or referrals sit in a queue.

AI is already being used to solve these problems. It answers inbound calls, clears fax and referral backlogs, scrubs billing claims, chases prior auths, and reduces the admin load that burns out good staff. But with hundreds of vendors making bold promises, knowing where to start (and who to trust) is its own problem.

This session is a practical guide to that decision. Dave Carpenter, CEO of Minnesota Urology, will share what his group has actually tried, what worked, and what didn't. Pete Shalek will bring a builder’s perspective on what separates AI that delivers from AI that disappoints.

Moderated by LUGPA CEO Celeste Kirschner. You'll leave knowing which problems AI solves first, which promises to ignore, and where to focus next.

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In this presentation, you will:

• Learn where Minnesota Urology has deployed AI in its operations, from billing claims to voice calls, and what the results look like
• Understand which AI workflows to tackle first based on your practice's biggest operational pain, and how to scale without overhauling everything at once
• Walk away with the specific questions to ask any AI vendor, from human oversight to Day 1 ROI commitments, so you can separate AI that delivers from AI that disappoints

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About the speakers:

Dave Carpenter
CEO of Minnesota Urology

As the Chief Executive Officer of Minnesota Urology, the largest independent urology medical group in the upper Midwest, Dave brings extensive experience as a medical group administrator and business leader. In 2016, he led the merger of the two largest independent urology groups in Minnesota to form Minnesota Urology. With over 65 providers, 10 locations, and 320 employees, Minnesota Urology serves the greater Twin Cities and Western Wisconsin regions.

Dave served on the LUGPA Board of Directors from 2013 through November 2024, where he was a member of the Communications, Finance, Audit, Practice Administrator, Program, and Data Integration working committees. He served as LUGPA's Treasurer and member of the Executive Committee from 2020 to 2024, and has delivered over 30 presentations on practice management and leadership at LUGPA regional and national meetings.
Prior to Minnesota Urology, Dave spent nine years as CEO of Physicians Neck and Back Clinics, a Minnesota-based practice specializing in the non-operative treatment of chronic spinal disorders. Before that, he co-founded Prevention First, Inc., a healthcare solutions company focused on reducing workers' compensation costs associated with back and upper extremity injuries.

Earlier in his career, Dave served eight years as a faculty member at the University of Florida College of Medicine, where he collaborated with Dr. Michael Pollock and Arthur Jones (founder of Nautilus and MedX) to develop international programs for spinal disease prevention and rehabilitation. He has lectured worldwide and authored or co-authored more than 50 scientific articles.

Dave holds a master's degree in Exercise Science from the University of Florida and is a certified facilitator of The 7 Habits of Highly Effective People.

Pete Shalek

AI Expert, CEO of Valerie Health
Pete Shalek is a two-time health tech founder and operator. His previous company, AbleTo, was acquired by Optum for $600 million; before that, he co-founded Joyable and served as Chief Product Officer at both AbleTo and Stellar Health. An early investor in OpenAI, Pete has been working at the intersection of AI and healthcare for many years, and is regularly asked to speak on its application to provider groups.

Pete's conviction over the last 20+ years is that care is best delivered in the community. His goal is to make independent practice the easiest, highest quality, and most profitable place to deliver care. That's the founding principle of his company, Valerie Health.

Unlike most healthcare AI companies, Valerie works exclusively with independent groups. He believes they deserve the tools to thrive, not just survive.
Pete holds a B.A. in Mathematics and Economics from Columbia University and an MBA from Stanford Graduate School of Business.

Celeste G. Kirschner, MHSA, CAE
CEO of LUGPA

Celeste G. Kirschner’s career spans nearly 40 years in association management. Since 2015 she has served as the chief executive officer of LUGPA. Prior to joining LUGPA, Ms. Kirschner held leadership positions in several medical and health care associations, including serving as the secretary to the American Medical Association’s CPT Editorial Panel. Earning her BS from Loyola University in Chicago and a master’s in health services administration from the University of St. Francis, Ms. Kirschner has authored and edited more than 80 books throughout her career. Ms. Kirschner is a Certified Association Executive (CAE).

This Innovation Theater webinar is a paid program; LUGPA is not liable for the information presented.
Accuracy of the information presented is the responsibility of the advertiser.