Stay Connected Web Series: Business as UnUsual


LUGPA, the go to resource for relevant, timely practice management information and education, presents the Stay Connected Web Series: Business as UnUsual.   

Structured around a five-part virtual series of interactive web-based work sessions, the Business as UnUsual format will keep administrators and key physicians engaged as they lead their groups through an uncharted and rapidly evolving business climate. At a time when it is impractical for professionals to meet face-to-face, this series will provide an open dialog to share best practices and innovative solutions around not just reopening our practices but reshaping them to thrive moving forward. Whether it is retooling an existing service line or launching a new urologic service, this how to format will build lasting professional relationships between LUGPA group practices.  

Timing: Wednesdays at Noon CT  [60 minutes]

Dates: June 24, July 15, August 12, September 9 and October 7

Topics to be Discussed:

  • How do you promote a healthy practice culture as employees and patients return?
  • What are the most effective methods of communicating with your employees?
  • How do you manage risk and proactively plan for employee engagement in the new environment?  
  • What is the right blend of traditional office visits and telemedicine?
  • What are the benefits and challenges in allowing some employees to work remotely?  Will that option remain in place long-term? 
  • Should we reconsider how we use work teams such as scribes, APPs, etc.?


July 15, Episode 2 - Creating the New Workplace: Leveraging the Power of Human Resources

Register NOW for Episode 2

  • The Role of Communication
    • What communication tools have you used successfully?  (Zoom staff meetings, Intranet postings, e-mail, etc.) 
    • How have you insured the messages are being received and clearly understood? 
  • Assessing Employee Satisfaction
    • Checking the Emotional Temperature of the Practice
    • What policies or processes have you relaxed temporarily (attendance expectations, cell phone use)? 
    • How do you advocate for the best possible policies for the practice and remain sensitive to employees’ needs?       
    • How are you taking care of yourself?    
  • Random Acts of Kindness
    • What specific programs, prizes, and incentives have worked for your practice?
  • Recruiting Talent
    • What has changed about your recruitment strategies?

Date & Time:
 July 15, 2020 at Noon CT [60 minutes]

Registration information: After you register, you will receive an email containing the Zoom link.   

Watch episode one "Restore or Rework: Crisis or Opportunity?" here. [member login required] 


Topic suggestions and questions should be sent to: Rachel Rusch, [email protected]

Providing LUGPA Practice Administrators an opportunity to share insights about how to adapt LUGPA practices to the realities of social distancing, telehealth, surgery prioritization and governmental mandates positions LUGPA to be the go to resource for relevant, timely practice management information and education.